Stephanie L., MO (US)
Update: I contacted Agendio today regarding this issue, as it had been over a month since the order was placed.
Dan emailed me back right away, explaining the delay very frankly, and offered a satisfactory solution for future orders. I'm really pleased with the customer service, and understanding what's going on "behind the scenes" makes it a lot easier to wait out the delay.
While this is still a disappointing situation for everyone involved, I do think I will be back in the future, simply because this is still a great product when all is said and done, and the customer service is better than most other companies out there.