How much does shipping cost?
Our shipping costs vary by type of purchase, weight and distance. However, in order to simplify your shipping charges, we offer a discounted $9.00 fixed price shipping charge per planner to the US and Canada. Shipping to other destinations depends on package size and weight and costs $15.00-$50.00.
How long will it take until I receive my order?
The estimated shipment and delivery dates are provided on the checkout page before purchase. You will need to input the country (and state/province for the US and Canada) to which you are shipping to estimate shipping time to delivery.
For shipments to the US and Canada, deliveries are usually made between one and four weeks from the receipt of an order, depending on how busy we are, the timing of your order relative to what we're manufacturing at that time, whether our machines are undergoing maintenance, the complexity of your order, USPS and Canada Post backlogs, as well as many other factors. For other destinations, deliveries are usually made within three to five weeks from the receipt of an order, although they have stretched at times during the pandemic. We recommend that you order early to avoid any potential delays in receipt of your purchase.
Are your estimates guaranteed?
No, they are not - They are only estimates. They are accurate most of the time, but occasionally a package will be delivered later than estimated and sometimes earlier.
What carriers and shipping services do you use?
We ship to the US via USPS Priority Mail, to Canadian destinations via Canada Post Expedited Package service and outside North America via Asendia or other/local mail services.
Do you offer expedited shipping?
We do not offer expedited shipping, in part because a large part of the time between order and delivery is spent on preparation and production. As a result, the savings in time from using expedited service are often not material enough to interest our customers.
Do you offer same-day shipping or a rush delivery service?
Agendio.com prints on-demand. After an order is received, it is scheduled, printed and assembled. Only then can it be packaged and shipped. Since we have to print and assemble your purchase, there is no same-day or rush shipping.
Do you ship to Hawaii and Alaska?
Yes for the same price as anywhere else in the US.
Do you ship to military addresses?
Yes we do. If your address does not include the 2-digit state code, please select AE or AP from the list of US states and enter APO, FPO or DPO as your city.
Do you offer tracking?
All shipments are tracked. We will send you tracking information with your shipment confirmation.
Will any US or Canadian orders be assessed customs fees, import duties or customs brokerage fees?
There are no customs fees, import duties or customs brokerage fees payable for American and Canadian destinations.
Will any international orders be assessed customs fees, import duties or customs brokerage fees?
If you are a resident of any country other than Canada or the US, please inquire at your local customs office whether any duties, taxes or fees may be levied against packages arriving from outside your country. Any additional fees of these kinds are your responsibility. Agendio.com cannot be held responsible for any customs or import duties incurred by the purchaser or recipient, or for costs or difficulties due to shipment failure or late delivery resulting from customs issues.
Do you ship all over the world?
Unfortunately not. Currently we ship to the US, Canada, Australia, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal,Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK.
How do I check the status of an order?
You can see the status of your order by visiting Agendio.com and going to "My Account". Once you're on the My Account page, look at the section "Products".
How do you determine if a shipment to the US has been delivered?
We consider a package delivered once we receive an indication of the delivery being made, such as when tracking information shows it as delivered.
What happens if my purchase is returned to Agendio?
Your purchase may be returned to us if the postal service is not able to make delivery and/or you do not claim your package. Once it is returned to us, if the non-delivery is not due to an error on our part, you will have to pay for re-shipment. If you do not arrange for us to re-ship to you, we will dispose of your planner after thirty days.
How will my agendio be packaged?
Planners and notebooks are packaged in flat cardboard boxes. Inserts are packaged either in boxes or in waterproof bubble-lined envelopes.