What carriers and shipping services do you use?
We ship to the US via USPS (Priority Mail) and via UPS (Standard, Expedited 2-day and Saver 1-day), to Canadian destinations via Canada Post (Expedited Package service) and via UPS (Standard, Expedited 2-day and Saver 1-day), and outside North America via ePost or other/local mail services.
How much does shipping cost?
Our shipping costs vary by destination, weight and distance as well as carrier. On the checkout screen we show you all your shipping options with costs and estimated delivery dates. We offer a subsidized $9.00 fixed price shipping charge per planner to the US and to most of Canada when shipping via National carriers (USPS and Canada Post).
How long will it take until I receive my order?
The estimated shipment and delivery dates are provided on the checkout page before purchase. You will need to input the country (and state/province for the US and Canada) to which you are shipping to see your estimated delivery date.
For shipments to the US and Canada via national mail carriers (USPS and Canada Post), our planners are usually delivered between ten days and three weeks from the receipt of an order, depending on your address, how busy we are, whether you ordered around the year-end, the timing of your order relative to what we're manufacturing at that time, whether our machines are undergoing maintenance, the complexity of your order, USPS and Canada Post backlogs, as well as many other factors. During busy periods such as year-end, it often takes longer.
For shipments to the US and Canada via UPS, you can select shipping options between one day and approximately one week. However, please note that selecting UPS does not change the time required to manufacture planners, it reduces only the time to required to ship your agendio.
For other (International) destinations, deliveries are usually made within three to five weeks from the receipt of an order. We recommend that you order early to avoid any potential delays in receipt of your purchase.
Are your estimates guaranteed?
No, they are not - They are only estimates. Agendios are delivered well within the estimated dates most of the time, but occasionally a package will be delivered later than estimated and very occasionally earlier. Around year-end, when carriers must deliver large volumes, there can be system-wide delays of many days or more.
Our estimates are provided only as a general indication of expectations based on our carriers’ past performance. We are not responsible for any issues arising from deliveries that exceed the estimates we provide.
Do you offer expedited shipping?
We offer expedited shipping to the US and Canada via UPS. However, please note that selecting UPS does not change the time required to manufacture planners, it reduces only the time to required to ship your agendio. On the checkout screen we show you both the estimated shipping date and the estimated delivery date, so you can see both estimates clearly.
Do you offer same-day shipping or a rush delivery service?
Agendio.com prints on-demand. After an order is received, it is scheduled, printed and assembled. Only then can it be packaged and shipped. Since we have to print and assemble your purchase, there is no same-day or rush shipping.
Do you ship to Hawaii and Alaska?
Yes we do, via USPS, for the same price as anywhere else in the US.
Do you ship to military addresses?
Yes we do, via USPS. Please select AE or AP from the list of US states and enter APO, FPO or DPO as your city. Failure to follow this guideline may result in your planner being returned to us.
Do you offer tracking?
All shipments are tracked. We will send you tracking information with your shipment confirmation.
Will any US or Canadian orders be assessed customs fees, import duties or customs brokerage fees?
There are no customs fees, import duties or customs brokerage fees payable for American and Canadian destinations.
Will any non-US / Non-Canadian orders be assessed customs fees, import duties or customs brokerage fees?
That depends on the country in which you live. Shipments to European countries that participate in the IOSS system will be taxed at the time of purchase. No additional fees should be levied when your agendio is imported into your country. The list of countries that participate in the IOSS system are: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden. If your planner is shipped to a country that is not the US, Canada or one of the IOSS countries, then there may be duties and/or taxes payable. Please inquire at your local customs office whether any duties, taxes or fees may be levied against packages arriving from outside your country. Any additional fees of these kinds are your responsibility. Agendio.com cannot be held responsible for any customs or import duties incurred by the purchaser or recipient, or for costs or difficulties due to shipment failure or late delivery resulting from customs or tax issues.
Do you ship all over the world?
Unfortunately not. Currently we ship to the US, Canada, Australia, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal,Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK.
How do I check the status of an order to see if it has shipped?
You can see the status of your order by visiting Agendio.com and going to "My Account". Once you're on the My Account page, look at the section "Products Purchased".
How do you determine if a shipment has been delivered?
We consider a package delivered once we receive an indication of the delivery being made, such as when tracking information shows it as delivered.
What happens if my purchase is returned to Agendio?
Your purchase may be returned to us if the postal service is not able to make delivery and/or you do not claim your package. Once it is returned to us, if the non-delivery is not due to an error on our part, you will have to pay for re-shipment.
We will try to contact you to inform you that your planner has been returned. If you do not arrange for us to re-ship to you, we will dispose of your planner after twenty one days.
How will my agendio be packaged?
Planners and notebooks are packaged in flat cardboard boxes. Inserts are packaged either in boxes or in waterproof bubble-lined envelopes.
My agendio was delivered damaged. What should I do?
Contact us as soon as possible, send us pictures of your agendio and of the box that show where the damage occurred and keep the box and all materials. We will get back to you promptly with next steps.